At Purple Tails, we've designed our shipping policy with your convenience in mind.

Enjoy FREE Shipping on all orders in Canada and the USA, making it easier than ever to pamper your furry friend. Please keep in mind that our shipping services are currently available exclusively in the United States and Canada.

We want your shopping experience to be seamless, but it's important to note that customers are responsible for any customs duties or fees, should they apply. If you have any questions or need assistance, our dedicated customer support team is here to help, feel free to reach out at info@thepurpletails.com. Your satisfaction and your pet's happiness are our top priorities, and we're committed to ensuring your orders arrive promptly and in excellent condition.

At Purple Tails, your satisfaction and your furry friend's happiness are our top priorities. If you're not completely delighted with your purchase, we gladly accept returns for eligible items within 14 days of receiving your order. To qualify for a return, the item must be in unused and undamaged condition, with original tags and packaging intact.

Please note that the following items are not eligible for returns:

• Gift Cards
• Treats
• Grooming Products

To initiate a return, kindly send an email to info@thepurpletails.com. Include your order email address and order number, along with a detailed description of the return request. Our team will review your request, and if approved, please allow 2-5 business days for the processing of your return. We will issue a refund to your original payment method and confirm it via email.

Purple Tails reserves the right to decline returns that do not adhere to our policy, and any rejected items will be returned to the original shipping address at the customer's expense. If you have any questions or concerns, don't hesitate to contact us at info@thepurpletails.com.

For order cancellations, please ensure they are made within the processing timeframe. Once you receive an email with your tracking number and confirmation, it will be too late to cancel your order.